CUSTOM GARMENTS – OUR POLICIES
I thank you for selecting Clyopatra Couture to fulfil your wardrobe needs. I
know you will be pleased with the workmanship and quality of our clothes. As
this is special order/s, I need you to read, agree, and sign off on our Terms of
Once you have decided on the particular CC design style, color, size or you
provided your own measurements to us, any and all other necessary
information, the order can then be processed. Since all items are made to
order, a 60% non-refundable deposit is required before we can begin
production. Please note when ordering online your order is not complete until
Clyopatra Couture Designs confirms your order via e-mail.
Please note that due to variations in dye-lots, fabric colors may vary and may
not be the exact color you chose from the color card, our online image or our
If measurements are taken elsewhere, the client is responsible for those
measurements and their accuracy. If you are unable to get measured at
Clyopatra Couture Designs, I can provide you our Client Profile Chart which
shows a list of measurements that need to be taken in order to determine the
appropriate size. If ordering based on the Small, Medium, Large, X-large, XXlarge
chart, please make sure that you understand the measuring chart for
these and you must sign off on that size. I am not responsible for a garment
that does not fit after a client has signed off on the size. If a new garment is
needed due to incorrect sizing, the client will be charged full price for the
reorder. I recommend choosing the larger size if you fall in between sizes; as
garments can only be taken in, not let out.
Clyopatra Couture Designs do not offer alteration services after the garment
has left our premises. All garments can be adjusted after you receive them so
please arrange for a final fitting when collecting your garment to ensure the
DELIVERY / LEAD TIME
The estimated lead-time of your custom order is between 4–6 weeks,
I can provide rush orders with lead times under 12 weeks, but this depends
entirely on my production schedule. All rush orders must first be approved,
prior to ordering.
Please check with us for rush availability
Our order will be couriered standard ground (7–10 business days), if garments
cannot be collected from Clyopatra Couture Designs.
Delivery Confirmation and Insurance are NOT Included unless you specify
and pay the extra costs.
1. All payments must be made in full before collection or delivery. A 60%
deposit is required before production can begin. Payment may be made
via PayPal, Credit Card or Cash. 40% balance is due prior to the finished
product being collected or delivered. Signed contract for custom pieces are
due along with first payment. All sales are final. There are NO returns,
2. exchanges, refunds, or transferred credits on any item sold at Clyopatra
3. Orders may be cancelled up to 24 hours after the order is originally placed
and in so doing incur a cancellation fee of 5%. Rushed orders cannot be
cancelled at any time. The deposit will be forfeited if not cancelled within
24 hours after placing order for any cancelled garment order.
4. Changes to orders may be made up to 24 hours after the original order is
placed, at Clyopatra Couture discretion. No changes may be made to
orders after 24 hours
Additional cancellation fees may be incurred per manufacturer guidelines,
each garment is custom made with your measurements
All garments are made to order. There are no exchanges or returns on
merchandise purchased. All sales are final. Any concerns or issues must be
expressed within 10days of receiving the garment. No returns are accepted,
upon submitting your payment/deposit you enter into a contract. Do your
homework, try on garments similar in shape to what you order, we cannot
accept returns simply because you’ve changed your mind or it looks bad on
your body type. If there is something physically wrong with your garment
please contact us to resolve the issue.
By submitting payment, I agree to all Clyopatra Couture’s Ordering policies below:
Please read and sign before placing your order:
I understand that each garment is custom made by the measurements I provide. The
garments are custom made, not mass produced therefore some slight variations are
If I do not provide a signed copy of the contract, my payment is my formal agreement to
If the contract is breached / cancelled, I acknowledge and understand that I cannot
receive a refund for my deposit as this money goes toward fabrics, supplies, materials
and pattern making and I have no claim to them.
I understand that no design or sketch services (If applicable) will be provided to me until
my payment or initial deposit has been placed.
For custom orders, I agree to have my full balance paid in full before my garment is
collected or couriered including courier fee.
I understand that the average garment takes 4- 6 weeks to produce after finalizing
design and fabric options (if applicable) (unless a rush fee has been paid)
I understand that there may be shade variations in color choices due to computer
monitor differences and availability in fabric required
I understand that all measurements must be provided within 1 week of order placement.
I understand that final photos are a privilege and not a requirement.
I understand that I cannot change my measurements, design, or fabric once my pattern
has been started.
I understand that I cannot change my design or fabric once deposit has been paid and
design has been confirmed after 24 hours.
I understand that if I cannot or will not pay my remaining balance within 1 week of
completion that I forfeit my garment and deposit as the deposit has gone toward the
cost of my materials.
I understand that I must provide all information requested in order to successfully
complete my garment not provided in a timely manner reflects the timeline of my
garment completion and is MY fault if not provided.
Any designs produced by us for you will remain our intellectual property and may
not be used in any other form without our prior written consent.
I understand and agree with all terms stated in this Contract/Policy Form
When ordering a custom item:
Client Name: ___________________________________________________________
Client Signature: __________________________________ Date: ________________